Chat reference is the new face of the reference in Library2.0.
Probably, in many ways, the university libraries can not use the title of Library2.0, but they can try to inoculate some germ Web2.0 into the fabric of its service.
Following the example of Mario Costa Library of Latin America, trying to experience this form of communication with users, but only if certain prerequisites and conditions are clear
1) The reference in the library means to assist users in the choice, selection and funding of research material and study.
This library already provides a basic service for assistance users (front office), and an advanced service (back office) e-mail, telephone or direct contact with the operator in charge. The reference
synchronous chat, it's just a channel that joins the other without replacing them, just to catch those who, far from the library physically and without the minimum knowledge about its operation, he wants some clarification or some form of support
2 ) The reference chat should not be confused with the conversations of a private nature and we will answer only questions relating to areas of research and study
3) To access the service does not require any form of registration, you simply write the application in chat box (HELPLIVE) and, in real time, you will get an answer
4) The reference is a real time experiment and we intend brilliant results, we are interested in offering an opportunity for instant retrieval of information regardless of the number of those who wish to avail themselves of the service
Good work!
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